Our client was undergoing a major technology transformation program during a period of significant growth.

Few permanent staff featured in a workforce predominantly made up of contract labour and technology partners.

Testing was ad-hoc and seen as an afterthought.

The effect was significant defect leakage to production, resulting in a poor customer and staff experience and negative Net Promoter Score.

Sonar Consulting’s testing strategy has yielded dramatic results for the organisation:

• The client now has a mature testing framework and methodology rivalling major institutions and is capable of providing services across functional, automation and performance.
• The client has a stronger position with technology partners and is now able to hold them accountable for delivery and managed outcomes.
• The client decided to retain Sonar Consulting team members to assist with delivery on complex programs of work.
• Sonar Consulting continues to provide specialist resources and services for discrete engagements where the client does not find it cost-effective to manage projects in-house.